About Product
About Product
Check the product description. It will tell you if it's sterling silver (925), gold-plated, 18K gold, stainless steel, or another material. If it's a gemstone, it will say if it's natural, lab-created, or imitation(like cubic zirconia).
Same for other Products Details.
Look for the dimensions in the product details. For rings, there's a size guide (e.g., US size 6, 7, 8). For necklaces and bracelets, it shows the length in inches or centimeters(e.g., 18 inches). For earrings, it shows the drop length or width.
It depends on the material. Sterling silver, 18K gold, and platinum are generally safe for sensitive skin.
Nickel-free or hypoallergenic items are best. Gold-plated or fashion metals may tarnish or cause reactions over time, especially with daily wear.
Most products come with a manufacturing defect warranty (usually 15–30 days). This covers issues like loose stones or broken clasps. It does not cover normal wear and tear, scratches, or loss/damage from accidents. Check the product page or our Returns/Warranty policy for details.
- Gold & Silver: Wipe with a soft cloth after each wear. Store in a dry, cool place (like a pouch or box).
- Gemstones: Avoid harsh chemicals, perfumes, and lotions. Clean with mild soap and warm water using a soft brush.
- Plated jewelry: Avoid water and sweat; remove before showering, swimming, or exercising to prevent tarnishing.
Orders
Orders
Simply browse our products, click"Add to Cart"on the items you like, then go to your cart and click"Checkout."Fill in your shipping address, payment details, and confirm your order. You'll receive anorder confirmation emailright after.
Once your order is shipped, we will send you a tracking number via email. You can use this number on our website's "Track Order "page or directly on the courier's website to see where your package is in real-time.
You can request a change or cancellation within 1–2 hours of placing your order (before it's processed and packed). Contact our customer support immediately with your order number. Once the order is shipped, we cannot cancel it, but you can return it later following our return policy.
Contact us immediately (within 24–48 hours of delivery) with your order number and clear photos of the issue (for damaged/wrong items). We will:
- Send you the correct item
- Issue a refund
- Or offer store credit
We'll resolve it as quickly as possible!
Payments
Payments
We accept major credit/debit cards (Visa, Mastercard, American Express),digital wallets(like Easypaisa, Jazzcash, SadaPay, NayaPay ), and bank transfers. Depending on your location, we may also offer Cash on Delivery (COD). All payment options are shown at checkout
Yes, absolutely. Your payment information is encrypted using secure technology (SSL/TLS). We do not store your full card details on our servers. Payments are processed through trusted, PCI-compliant payment gateways to keep your data safe.
Your payment is usually charged immediately when you place the order. For COD, you pay when you receive the package. In some cases (like pre-orders), we may charge a deposit first and the rest later—this will be clearly mentioned on the product page.
You will be charged in the currency shown on the website (for example, PKR for Pakistan, USD for international orders). If you're using a card from a different country, your bank may apply a currency conversion fee. Check with your bank for details.
If your payment is declined, you'll see an error message at checkout. Here's what to do:
- Check that your card details are correct (number, expiry, CVV)
- Make sure you have enough balance or credit limit
- Contact your bank to authorize the transaction
- Try a different payment method
Your order will not be processed until payment is successful. We do not charge you for declined attempts.
Shipping
Shipping
Shipping cost depends on your location and the shipping method you choose. We offer free shipping on orders over a certain amount (check our website for the current threshold). For smaller orders, the exact cost will be calculated and shown at checkout before you pay.
Delivery time depends on where you live:
- Local orders: Usually 2–5 business days
- International orders: Usually 15–45 business days
These are estimates. You'll see a more precise delivery timeframe at checkout. We also provide a tracking number so you can follow your package in real-time.
Yes, we offer worldwide shipping! We organize 100% insured shipping so your items are protected during transit. International shipping costs and delivery times vary by country—you'll see the options at checkout.
Don't worry—we ship all orders with insurance. If your package is lost or arrives damaged:
- Contact us immediately with your order number
- For damaged items, send us clear photos of the package and product
- We will file a claim with the courier and send you a replacement or issue a full refund
Your order is fully covered from the moment it leaves our warehouse until it arrives at your door.
Returns
Returns
We accept returns within 7 days from the date you receive your order (the exact period is stated on our Returns Policy page).
To be eligible, items must be:
- Unused and unworn
- In original packaging with all tags attached
- Accompanied by the receipt or order number
It's easy! Just follow these steps:
- Contact our customer support team via email or the "Contact Us" page with your order number and the reason for return
- We will send you a return authorization and the correct return address
- Pack the item securely, include your order details, and ship it back to us
- Once we receive and inspect the item, we'll process your refund or exchange
- Return shipping cost: If the return is due to our error (wrong item, defective product), we will cover the shipping cost. If you're returning because you changed your mind, you will usually be responsible for the return shipping fee.
- Refund timing: Once we receive and inspect your return, we will process your refund within 3–7 business days. The money will go back to your original payment method. Your bank may take a few extra days to show the refund in your account.